Thank you for your reply.
I am still somewhat puzzled by certain aspects of the software.
You state that by clicking on the eye you were able to ascertain that the cause for the failure was due to:
it appears our system could not get past the sign in process - even though you have the correct username and password on file with your account.
When I clicked on the same eye I was simply directed to the eBay page showing the auction had ended! Why the discrepancy?
Yet another snip failed to win me the auction, this time I was bidding on a large supply of light bulbs and despite there being no bids from competitors I failed to win! I have pressed the eye for verification, but yet again there is no explanation other than going to eBay, requesting I log in and after login, transferring me to the auction page showing the auction has ended.
So far the software is not performing as I had hoped for and if matters do not improve I will be requesting a refund as the software is 'not fit for purpose'