Reply to "One very Unhappy User!!!!!!!!!"

snipermikedAuctionSniper Support

Hi MichaelDeHavilland,

I'm sorry to hear that your snipe on this item could not be placed. I clicked the “View Confirmation” button next to this snipe (look for the eye icon) to see what we encountered when we attempted to place this bid on your behalf and it appears our system could not get past the sign in process - even though you have the correct username and password on file with your account.

We have seen a few other reports of this nature recently and our technical team is currently investigating what may be causing this behavior in some cases, so I have made them aware of this example to aid the investigation.

If you would like to be notified as new information about this issue becomes available, please contact our Customer Support team by mousing over the “Help” tab and selecting the “Contact Support” option and we will be happy to keep you posted.

-Mike

7/8/132:34 PM

<ul id="{%=id%}ButtonGroup" class="button-group h-popup-buttons even-button-group even-1">
    <li id="{%=id%}Okay_buttonContainer"><a id="{%=id%}Okay" href="javascript:void(0);" class="button success no-margin-bottom h-alert-modal-ok-button" role="button">OK</a><script type="text/javascript">
        (function() {
            function {%=id%}Okay_click(event, data) {
            {%=id%}Popup.hide();
        }
        
                $('#{%=id%}Okay').on('click', {%=id%}Okay_click);
        })();
    </script></li></ul><a href="javascript:void(0);" class="close-reveal-modal" aria-label="Close Modal">&#215;</a><div class="last-modal-focus focus-utility-element" tabindex="0"></div>
</div>
<script type="text/javascript">
        (function() {
            {%=id%}Popup = new SS.Popup.ModalPopup('{%=id%}');
        })();
    </script>

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