Greetings and good morning,
Don't be surprised that no one from AS has responded to your posts yet. This is a users forum, AS does not monitor this 24/7.
If you ever need answers to technical questions, the best way to go is to file a support case: http://support.auctionsniper.com/
My experience with AS support staff has always been positive. But you do need to take that step of filing a case to receive direct help.
Good luck....AS rules!!!