Okay, I didn't write the "To Whom It May Concern," but I did feel almost the same way. All I am saying is that I think they should notify their customers--who depend on them to do their job--about these down times and do it ahead of time. It's called customer service. Rick, you are such a sweetie. Whenever I get someone who comes storming in on my posts, you always come through with a small chuckle. Thank you! I don't end up feeling like such a twit (even though I didn't write the "Who It May Concern"!)