Last Bidder, you misunderstood me. I did not say not to post your question here, but asked if you had sent anything to support. They are NOT here! This forum is for people like you and I to post and help each other when possible. (It is maintainted by Infopop.) Sometimes we can, sometimes it is too tech and support needs to step in. Sara from A S does come in fairly regularly, but not on any kind of time schedule.