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Reply to "Lead Time drifting away"

This time difference is becoming more of a problem. for example. I had a bid on, and when I viewed the page right at the end of the auction, it showed I had won. When I refreshed the page, it actually showed a different winner!!! Yes I know, it can't be done, but I know what I saw. Also, I had another snipe running with 8 seconds to go and it went off 45 seconds before. I sent an email to AS asking for an explanation about the second incident and got told to go somewhere else and got insulted for my trouble. I didn't know AS support were so aggressive. My question is, how can we rely on sniper if it wo't do as it's claimed ie snipe the auction in the last few seconds, when we have to start adding 30 secs etc to our snipes? May as well do it manually anyway. Afterall, that is what the service is supposed to be about and that is what we pay the premium for isn't it?
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