quote:Originally posted by toots2u:
I am just sick here.... I've waited more than three years for the item I was lusting after to appear on eBay, and when it did, I high tailed it over to Auction Sniper and placed my bid of $101 and some odd cents and sat back waiting to receive notification of my win. Just imagine my horror when I logged on to the eBay site to find that it had been won by someone else for a bid of $10.49 that was placed a full two minutes BEFORE my bid was scheduled. No notification that I had lost, no notice of any kind, no action of any kind of the part of Auction Sniper! Nothing at all. I checked all of my email filters and folders, NOTHING at all. Had there been any kind of notice that this site would not be placing my bid, even with notoriously slow dial up I would have been able to place my bid in time. I will definitely be shopping around for another sniping site, even though this one has served me fairly well in the past, I cannot and will not tolerate THIS behavior, if you all continue to allow it, IT WILL CONTINUE!!
Toots2u -
I am really sorry that you lost your snipe. I would like to look into your case to see what happened.
I know that eBay has been making a lot of unannounced changes lately which leaves us playing catch-up. We would like to identify if your issue was due to that or something else.
I would also like to offer you a few free snipes. I know that it may be of little comfort when you lost the special item you had been looking for but perhaps the free snipes might help you get something else special in the future.
Please send me a private message with your sniper username and the snipe information and we can get to work.
Thanks,
Cara