Hi IanHutch57,
I'm sorry to hear about the difficulties you experienced.
I clicked the "View Confirmation" button next to this snipe within your account (look for the eye icon) and confirmed that, while our software did attempt to place your scheduled bid on this item, we were unable to bid successfully because we encountered the following error when attempting to login to eBay on your behalf:
Your email/user ID or password is incorrect.
Although I am well aware that eBay will routinely reset passwords when they detect accounts may have been accessed by unauthorized parties, this is actually the first time I have heard of them potentially doing so as a result of “...using a sniping site to bid on your behalf at the last minute.” If that was indeed the reason, hopefully this will prove to be an isolated incident.
Regardless, I have forwarded the details of your situation to our Product Management team to make them aware of this occurrence.
Since your Auction Sniper credentials match your eBay credentials once again at this time, our software should be able to successfully place any future snipes you schedule - unless, of course, eBay finds it necessary to reset your password again.
If you need any further assistance with your account, please feel free to contact our Customer Support team by mousing over the “Help” tab within your account and selecting the “Contact Support” option.
-Mike