As a long time member of the Information Processing community (since 1967), I have come to terms with the fact that almost every site on the Internet suffers from bad programming. None of the techniques for managing software design and implementation developed over this period appear to be implemented on the net.
There is no testing, release procedures, design reveiw etc etc.
As a realist I have come to reluctantly accept this reality. But there are web sites which quickly respond to problems and outages, and some that make their users aware of status and the extent of the problem. AS is not one of these and will pay the price of inadequate support in the long or possibly the short term.
There are other alternatives and one of them might understand the importance of customer support.