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Is it time to fire the programmers at AuctionSniper.Com?

When clicking on the "My Snipes" button, I keep getting the following message:

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AuctionSniper.com - Error

An error has occurred when processing your request, the following is your error description:

.Net SqlClient Data Provider :
Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.

Please try again later, and if the problem persist, contact support at http://support.auctionsniper.com
You can hit the "Back" button to continue using AuctionSniper.com.
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AND HERE'S ANOTHER PROGRAMMING BUG:

The other day I had setup two snipes in my Bid Group Alpha folder. Now I haven't used this folder for over 3 weeks ago, and the last auctions that I did list in the group (one of which I had one) were all closed well over three weeks ago.

One was set for 1:00-PM and the second was set for 4:00-PM. How I wanted it to work was that if I won the first auction the second would automatically be cancelled.

BUT THAT'S NOT HOW IT ACTUALLY WORKED!

Instead, my bid for the first item was never submitted, and I received no explanation as to why my first bid didn't go through. And I checked everything. There was enough time allowed, it was well over the minimum bid requirement, and the 'status' of the bid showed that it was ready to go just 15 minutes before the close of the auction. But needless to say, it was not sent in by AuctionSniper.com

The second bid (three hours after the first one) was under the minimum bid requirement, which I did get an e-mail notice on this from AuctionSniper. But I didn't care about that, since I did not want to go above my preset limit for this item, and as a result, it cancelled automatically, which is exactly what I wanted it to do.

BUT WHY DIDN'T MY FIRST BID GO THROUGH!?!?!?

And I'm mad as hell about it, because I could have successfully bid on something that I've been looking for, for several weeks now, and I would have won it for about half the price that this item is now getting on eBay!! :-(
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