Perhaps when Rick & Camera are done revealing their "man-crushes" for each other to the forum, they can address the actual complaint that when AS is down the support staff is not on this forum to keep us CUSTOMERS informed of his/her/their progress.
Yes, when you're putting out fires, your primary concern is the fire at hand; however, it would take a couple seconds to have someone update the forum. Even if it's a 1 person operation, one does take a bathroom, coffee, or smoke break. How about an "update the customers" break?
If internet access is the issue, then you have an excuse (which any customer-oriented tech could overcome by calling a buddy to update the forum for him/her.)
Food for thought, however, I'm sure it will be treated as fodder or fuel.