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Reply to "Is Auction Sniper SCAMMING by stealing our account balances and forcing us to buy more snipes???"

Hello Chanterelle - 

I am sorry to hear that you have run into difficulty.  

Please be aware that if an account is not accessed for over 180 days the funds in the account become locked, as noted in our Terms of Service.  All you need do if this occurs is file a support case from under the Help tab of the site letting us know and our agents will unlock the funds again for you.

There is, at this time, a known intermittent issue with the support site where it can fail to send a support case.  However, when this occurs the site provides an email address you can use to reach us and that email will get to our support team in the exact same manner as a support case would. Please feel free to f send an email to help@auctiva.com (our sister company) and we'll be happy to assist you with your account.  Please also be aware that our support hours are from 9 AM - 6 PM Monday through Friday.

Apologies for any inconvenience.

- Craig

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