quote:Originally posted by Sniper Stephanie:
We are sorry to hear you lost that auction. I reviewed your account and at the time the auction ended it appears your password was incorrect (did not match between our site and ebay). It appears about an hour after it ended your password was updated on ebay which likely resolved the issue. Unfortunately that was too late for us to win for you. We need to do a better job of messaging when credentials don't match, we are actively working to improve in this area.
If you are still experiencing issues please let us know and we will investigate further.
When I contacted the Auction Sniper office and FINALLY got to speak to a human, he told me what the REAL problem was: To stop snipers, eBay sometimes requires additional verification when Auction Sniper makes a bid. That's what happened when you FAILED to post my Auction Sniper bid. Own up to it and fix it or eBay is going to put you out of business!