Blimey, it had to happen one day...
...I agree with Mrs M!
That said, I think Sara's attitude is very similar to everyone else I've spoken to at AS - maybe it's a one-man-band and they just change the names to confuse us?!
Sara - instead of this sort of response, can I ask that you answer more postings of a technical nature and let us know more about what is going on behind the scenes to improve/fix AS?