Hi Community,
Update - I just heard back from our technical team and apparently eBay made a change to the way their pages are formatting that broke our code used to pick up the end dates of auctions. We made the necessary changes on our end to prevent this from happening last night, however, there are still a number of active snipes in our system that were added before that fix was put in place that reflect incorrect end dates.
We are running a service to correct the end times associated with any snipes that may currently reflect incorrect end times on the "My Snipes" page. It may take 6-8 hours for this process to complete so, if any of your snipes currently reflect incorrect end times/dates, I recommend canceling those snipes and re-adding them. They should reflect the correct end dates once re-added.
If any of your snipes have already been placed early and you end up being charged snipe fees associated with them after winning the auctions, please let us know, and we will be happy to reverse the charges that were assessed with respect to any snipes that were not executed in the closing seconds of the auctions as normal.
Any additional questions or concerns? Please contact our customer support department by clicking the "File a Support Request" link at the bottom of our help page: http://www.auctionsniper.com/help.aspx
-Mike