After my last post, I decided not to "fan the flame" and simply wait until I could contribute something more substantive.
I finally found our guest, Clair, later in the evening of 01/05. Someone at Auctiva had contacted her and provided enough information for her to get started. She really did have a LOT of auctions to deal with.
Clair emailed me again on Sunday eve saying that another person at Auctiva assisted her by changing most of them en masse. To have changed them one by one would have taken a very long time with such a high volume. Relieved she was.
[Clair did ask me to thank you, Cliff, for the personal assistance you offered, but had just been contacted by Auctiva to help her with the bulk of her auctions. :-)]
The other sellers with whom I've spoken have voiced concerns with how both Auctiva and eBay handled this issue. They (sellers) were caught in the middle without having any notion of what had been brewing.
Adam, will there be any other incentive given to sellers instead?
I still like my Auction Sniper!
Neva