Reply to "I’m clicking on the support icon, and all it does is refresh the page."

snipermikedAuctionSniper Support

Hi Bill,

I just reviewed your account and confirmed that you were indeed able to update your Auction Sniper password to match your current eBay password, so our software should be able to successfully place bids on your behalf at this point in time.

The dots you are referring to that show up as you are entering data into the "eBay Password" and "confirm Password" will only show up before the data has been saved, and should accurately represent the number of characters you have entered.

I am not sure you would see a different number of dots there (such as the number of characters in your old password), but it does not seem to have made a difference in this case.

As far as your difficulties loading the support request form are concerned, the next thing I recommend trying which may resolve that issue is to clear your browser cache and then restart your browser.

-Mike

5/30/142:06 PM

<ul id="{%=id%}ButtonGroup" class="button-group h-popup-buttons even-button-group even-1">
    <li id="{%=id%}Okay_buttonContainer"><a id="{%=id%}Okay" href="javascript:void(0);" class="button success no-margin-bottom h-alert-modal-ok-button" role="button">OK</a><script type="text/javascript">
        (function() {
            function {%=id%}Okay_click(event, data) {
            {%=id%}Popup.hide();
        }
        
                $('#{%=id%}Okay').on('click', {%=id%}Okay_click);
        })();
    </script></li></ul><a href="javascript:void(0);" class="close-reveal-modal" aria-label="Close Modal">&#215;</a><div class="last-modal-focus focus-utility-element" tabindex="0"></div>
</div>
<script type="text/javascript">
        (function() {
            {%=id%}Popup = new SS.Popup.ModalPopup('{%=id%}');
        })();
    </script>

Skip to main content

Membership Required

Remove From Your Block List

Manage Follow Preferences

Block

Please wait...