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Reply to "I’m clicking on the support icon, and all it does is refresh the page."

Originally posted by Sniper Mike D.:
Hi billyboy,

I'm sorry to hear about the difficulties you are experiencing.

Although we did encounter some technical difficulties last night and this morning which caused users to receive error messages when attempting to update their Auction Sniper passwords, the issue was resolved earlier today and I am not aware of any remaining issues which would explain why you are still unable to update your password at this time.

In order to update your Auction Sniper password to match your current eBay password, you should just need to do the following:

1) Mouse over the "My Snipes" tab and select the "Modify Account" option
2) Enter your new password in the "eBay password" and "confirm password" fields
3) Click the red "Save" button on the bottom of the page
4) Click the "Click Here" button under "Verify your eBay information" to make sure your details have been updated successfully

Also, while our support request form may not load when you go directly to the HTTPS link you provided, I believe it will most likely load successfully if you restart your browser and then navigate back to it by mousing over the “Help” tab within your account and selecting the “Contact Support” option.

I hope this helps!


Thanks for the reply.

I tried your suggestion, but get the same result. There is no "support" on the support page. The right side of the page is blank, where I am assuming there should be something.

I was able to get the eBay password changed and confirmed today. However, I noticed that the the number of dots that represent the hidden password correspond to the old password length. Maybe its just a coincidence, but when the number of dots matches the number of characters in my old password, and not my new password, its a little disconcerting.