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Reply to "I’m clicking on the support icon, and all it does is refresh the page."

Originally posted by Sniper Mike D.:
Hi billyboy,

I'm sorry to hear about the difficulties you are experiencing.

Although we did encounter some technical difficulties last night and this morning which caused users to receive error messages when attempting to update their Auction Sniper passwords, the issue was resolved earlier today and I am not aware of any remaining issues which would explain why you are still unable to update your password at this time.

In order to update your Auction Sniper password to match your current eBay password, you should just need to do the following:

1) Mouse over the "My Snipes" tab and select the "Modify Account" option
2) Enter your new password in the "eBay password" and "confirm password" fields
3) Click the red "Save" button on the bottom of the page
4) Click the "Click Here" button under "Verify your eBay information" to make sure your details have been updated successfully

Also, while our support request form may not load when you go directly to the HTTPS link you provided, I believe it will most likely load successfully if you restart your browser and then navigate back to it by mousing over the “Help” tab within your account and selecting the “Contact Support” option.

I hope this helps!

When I attempt to enter my eBay password in the "Modify Account" screen, I receive this message when I click on the Verify button:

Cannot verify your eBay login information
Your AS username and password must match exactly what eBay has. Please update your account by hitting the 'Modify Account' link at the top of the My Snipes page. If you have any further questions, please file a support case on the 'Help' tab.

I have confirmed both my eBay username and password several times and I receive the same message when clicking the verify button.

I decided to just go ahead and click on the "Save" button, and I received an "Invalid eBay username and password" message.

Please help.