Hello Pissed off -
We are sorry to hear that the difficulty with eBay's verification requests has continued to affect you adversely. We are aware of this issue and our engineers are seeking a solution as well as making regular adjustments on our end to reduce the chances of such a response occurring.
As for a refund request, our billing department is unavailable on weekends, so if you have made such a request very recently it would not be processed until today. If you continue to have difficulty with your refund request beyond today, please file another support case with us regarding your refund so we can look into it for you.