Hmm, it's so as to not affend you Yanks. Hence b@ll@cks, p|ss, cr@p etc.
When I worked in IT support I always aimed to minimise customer calls by either fixing things or publishing instructions to get around a problem. Seems AS doesn't have this attitude hence the same old problems arising time and time again. Still, keeps you away from Bingo I 'spose...
R2