Hmm - I'm not an AS employee - this is a forum not a help desk and I was as helpful as I could be given the information provided by adrisn44 - ie, s/he got the name of the browser wrong and didn't tell us much about the problem.
The fact that AS support rarely visit means, I guess, that they don't mind losing the odd whinger who posts here expecting a fellow user to read their mind and solve their problem by return.
R2 (always helpful but finds it hard to knit fog!)