File a support case
If you want this answered in a more timely manner you need to file a support case.
Go to the help page and at the bottom you will find http://support.auctionsniper.com/ click on that and tell AS what your problem is.
The forums may be a good place for advice, but if you have problems that need resolution your best bet is to file a case and they will respond pretty quickly.
Good luck.
AS Rules!!!
robert