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Reply to "Ebay Requires Account Verification"

Hi ichiricki,

We have not experienced issues with account verification since August. When it was a problem for us there were two types of validations eBay would throw at us… the first and most common was captcha blocking. If you are not familiar, captcha block is where you are shown digits and/or alpha characters in an image and asked to enter them in a field in order to continue. This was not something we could anticipate or guess, therefore we could not make it part of the process when setting up a snipe. The second issue was user account verification… If we were placing bids from the same single IP address for all of our customers we could have solved this issue pretty easily, however, because our system is highly redundant using one of hundreds of possible IP addresses to place bids on your behalf the problem was not easily worked around.

Not sure what you mean when you say AS gives the appearance that it’s working when it’s not. If our customers max bid is high enough we win 90% of the time. I feel this is a pretty good win percentage but still we are always trying to improve it. We charge 1% of the auction price (up to $9.99) but only if you win the auction, otherwise we get nothing… we want nothing more then for you to win auctions.

I reviewed your account and see you’ve won 22 items using AS and lost 10, the reason for 9 of your losses were because you did not bid enough and the last one indicates it was blocked by the seller which I believe means the seller closed the auction before it ended. I do not see that user verification or captcha block ever impacted you.

-Stephanie
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