Mrs. M - as far as the $20 bucks goes, do you think this will lessen the affect of feedback? I mean if all members know you can't get it removed unless you pay $20 so therefore I wouldn't even consider those particular fb's as a negative when I was bidding as long as follow-up feedback was left.
I think maybe the validity of feedback will someone be questioned because of it. This may not turn out to be a good thing for ebay.