Just consider this your once every couple year bump in the road.
...and you lucked out and got a cheap one!    
I've been on eBay over 4 years too, but don't buy and sell that much. I'm a great seller... but won't meet your new criteria.
Lots of people with high feedback, because things normally go well. If a problem comes along, things still turn to crap.
It's in our warehouse somewhere, we just have to find it.
If I hear that one more time....