It does sound like there was a problem, since the snipe was not placed.
However, please understand that you have no way of knowing whether or not you would have won, since you have no way of knowing what the winning bidder's maximum was. Your $14 bid was not that much higher than his $11 winning bid; he easily could have bid a maximum of $25, in which case you still would not have won.
I do not know if that is a consolation or not.