The problem is not the error -- everyone makes mistakes -- it's the fact that it took ALMOST A MONTH to fix it.
The first post on this thread is from September 11 and states, "...happening more frequently now..." which means it started BEFORE Sept.11 and has just now been fixed.
I say again, what are you doing to IMPROVE your service as the status quo is not cutting it.
I'm not interested in a credit -- I want to know it won't happen again.