Hello,
We have just resolved these issues and are very sorry for the inconvenience.
One problem had to do with a hardware malfunction and unfortunately the other was a human error.
As the manager for Auction Sniper I take full responsibility for this and sincerely apologize. Please contact customer support so that we can credit you for your snipes. http://support.auctionsniper.com
Thanks for your understanding in this matter and know that we truly value our customers.
Steve
Auction Sniper Product Manager