Reply to "Change mobile account"

Hello again,

Thanks for clarifying your difficulty.

it sounds like you are not actually logging out of the mobile app when you attempt to access your secondary account. In order to access another account using the app you must actually logout of the app.

You can do this by tapping on the More icon "..." in the upper right. There is an option on the Account section to Logout (username) which will completely log your account out of the app and then when you launch it again you will be able to log in to your secondary account.

Note that even if you uninstall and reinstall the app but have not actually used this log out feature, the app will remain logged in to your initial account, so you must use the logout feature to change accounts.

If you run into further difficulty, please file a support case from under the Help tab of the website letting us know

the issue, the make and model of your device and any other details around the issue so we can look into it further.

- Craig

3/1/194:53 PM

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