Hello,
I am sorry to hear that you're having some difficulty with your password.
Please try to reset your password one more time and if the error persist on either the secure logging page or while trying to submit a support case. Please try a different browser, our suggested browser are Mozilla Firefox or Google Chrome.
If trying the above does not work, please write to us at help@auctiva.com and please give us your Auction Sniper account information.
Sincerely,
Auction Sniper Support