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Cannot get my snipes

Okay. Everything was working great until today. I cannot get my snipes to show up in my snipes folder. I type in the item number and enter, but it doesn't show up anywhere. Also, when I reenter the number, it says I have already entered the number but I cannot see it anywhere. Also what is the import wizard. I know it pulls up my Ebay watch list, but it won't import them into my snipes folder. What is going on?? This means I cannot use this program.
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