Hmm - great post - this is a user forum so not the best place to contact the company - why didn't it happen? Was the ID and password set correctly, was the snipe at least one increment over the max?
"It was an important irreplaceable item." - then bid yourself, don't rely on ANY automated service as that's not what it's for...
Good luck on the free snipe sites - if they are that good why are you even here?
R2