Hello ginie012003 -
We are not aware of any difficulties on the site with the area to file a support case and the site appears as it should when I check the site or log in, so you may wish to clear the cache of the browser you use to see if that helps with that issue, or try using a different browser that you have not used to visit the site before to see if this provides you with a different view.
As for the notifications, I don't see any recent snipes in the account which appears to be yours (based on the username) and the account has not been logged into since 2013, so it seems as though you may have a second account.
If clearing your cache does not resolve the issue you've described with the display of the support case area of your account, please get a screenshot of the issue and send it to us at "screenshots@auctionsniper.com" and please be sure to include a reference to the username of the account where you are encountering this and the issue with notifications so we can look into it further.
- Craig