Hello Pissed off -
I am sorry to hear about the difficulties you have encountered on the site and with your bids. Please be aware that our billing department is not available on weekends, so if you have made a refund request over the weekend, it would not get processed until some time today. In order to close an account you have only to request such in a support case and we can close out the account for you.
Please also be aware that our engineers are aware that the verification issue continues, but the recent adjustments we have made have reduced such instances notably and we continue to devote our resources to resolving this issue.