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Reply to "AS Support Responses"

Hello pittsjon -

I am sorry to hear that you have encountered some difficulty with some support cases. Our support team responds to all support cases that come in through the system in the order that they arrive. If you have filed a case and have not received the notification regarding the case having been updated, please be sure to check your spam filters or trash folder to ensure that your email host has not redirected the message away from your inbox. Please note that if you use Gmail you may need to check your All Mail folder to see a notification regarding an updated case.

If you continue to have difficulty, please let us know either a case number or the email address you used to file the cases so I can look into it.

- Craig
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