quote:
Originally posted by Bartelby:
Couldnt agree more ShirleyYou have such a wonderful way with words.
Lexie
Thanks, Lexie, I needed that after the day I just had. And you have such a wonderful way with smilies!
quote:
Originally posted by Rick:
Would Customer Service apply in the case of an employee? Since the employer is purchasing the employee's time, would the employer be the customer?
Actually, Rick, there's a whole system of management that's used in several of the companies I've worked in (in the last ten years or so) where service providers are concerned with "internal" and "external" customers. External customers would be the ones who actually buy your final product, but internal customers would be, say, your coworkers who are down the line in your process. Whoever depends on you to do your job before they can do theirs. They set up service contracts between departments ("service level agreements") and everything. Great idea but, unfortunately, the only company where I've seen anyone do more than lip service to it was an IBM subsidiary. No surprise there!
Customer service is one of my hot-button issues!