yes i'm sure i am typing it correctly. and yes i have changed my password on ebay. i would change my ebay password back to what it was to go with my auction sniper password but when ebay upgraded i had to change my 5 letter ebay password to a new 6 letter one. and my auction sniper password is only 5 letters long and i can't change it. anyone got any suggestions?? i have tried cap locks on my name and my password and every way you can think of. i have lowered all my pop up stopper and my firewalls. i even tried going to through aol and explorer to no avail. it has been 2 days since i sent auction sniper this problem and still no response. if i can't get this fixed i have no choice to leave auction sniper and i have been using it for a long time. any suggestions will be greatly appreciated. thanks for everyones time over this matter.