Hi Community,

We have received an increased number of reports that snipes have failed to be placed over the page couple days, for which the "Did Not Win" status has been returned and, upon further investigation of these reports, we noticed that these failures were caused by some changes eBay made to their "view item" page that interferes with the way our system parses information from eBay.

Our engineering team is currently working in making the necessary adjustments to our software to account for these recent eBay changes and we will have them implemented as soon as possible. I haven't been given a concrete ETA on when this work will be completed, but I'll post further updates on this situation to this thread as additional information becomes available.

If you have any snipes that fail to be placed due to this issue and the status "Did Not Win" is displayed next to them in your account, you can redeem each of your losses for free snipe credits using the following page of our site: http://www.auctionsniper.com/freesnipes.aspx

Thanks for understanding!

-Mike

Hi Community,

Update - I just heard back from our engineering team regarding this matter and am pleased to report that we should be able to get a fix in place that we expect to correct this problem a little bit later this evening. I will post again to this thread as soon as this update has taken place.

-Mike

Hi Community,

Update - I just heard back from our engineering team regarding this matter and am pleased to report that the fix I mentioned in my previous post has been released so this issue should now be resolved. If you continue to experience similar problems, please let us know by contacting our customer support team using the web form on the following page: http://support.auctionsniper.com

-Mike