quote:

Originally posted by Rick:

quote:

Originally posted by Mike P.:
Any other questions?????

One more - does the following still apply?

quote:

Originally posted by Mike P.:
but I'm gone for good.

rick, why are you such an asshole?

why don't you do the planet a favor and put a bullet in your head.....

I was wondering when you'd find time for me. Like the good old days.

quote:

Originally posted by kimmothy:
rick, why are you such an asshole?

I'm an a acquired taste. They (don't ask me who "they" are) say a$$holes are like opinions - everyone has one and they all stink.

quote:

Originally posted by kimmothy:
why don't you do the planet a favor and put a bullet in your head.....

Now be honest – didn’t that make you feel better?

OK, so I lost another auction tonite due to no snipe being placed. Had to go out or I would have sniped it myself. I go to A.S. site and it says still having power problems. Does anyone have a realistic time frame for them coming back? This is starting to sound like another kind of problem. Sue

I just read all the other threads and now have more questions than answers. I snipe thru the link directly, therefore never went to the site or the board to look for Mike's explanations. Why can't they just send out a blanket email to all active accounts when the site goes down? It seems so simple to me, a techno idiot. Sure would save a lot of teeth gnashing. Sue

I agree that they need a better way to alert people when this happens. If I were sitting at my computer reading the forums, chances are, I would already know the service was down from not being able to access My Snipes. I don't use AuctionSniper to bid for me so I can sit at my computer checking AS and Ebay anyway, I set those snipes so I can go off and do other things, far away from my computer

What would really be nice would be text message alerts sent to my cell phone, or at least some kind of email (although a text message would get my attention MUCH quicker, and I bet that would apply to most everyone).

At the very least, I think users need to be compensated somehow for missed snipes and snipes that were placed way early. It doesn't seem right to pay for the service if it is sniping early, and I've had that cost me more money than my entire AuctionSniper balance... Even worse is when the snipe is not placed at all. Not only does this completely kill any trust that users have in the service, but it also can cost people priceless items that they really wanted. Saying to manually bid on items you really want is basically just like saying the service is unreliable and should not be trusted. I want every item I bid on, that's why I'm bidding

I guess one solution would be to just use more than one sniping service so that you have two snipes being placed for every item. The downside is that you'd probably get charged by both services every time you won something. Better than not winning the item at all I guess.

quote:

Originally posted by HRINSPAIN:
Lucky ole you. I've lost 3 items in the past few days because the snipes weren't placed - all went for peanuts. I wish AS would be honest enough to give the reason as "We screwed up" instead of "Did not win".


The impact of AS being down is catastrophic for its users. We don't know when/if it's going to break, therefore we can't trust it. It's clearly not set up as fail-safe like most business systems. If we can't trust it, then we might as well bid manually.

The reliability of any service has 2 factors - the amount of down-time and the impact of down-time. The latter, in my experience, has been more than 1% but, whatever it is, the impact is total. 3 free snipes (about $1) is hardly compensation for losing bids this way.

There are other sniping software packages out there so I'm looking.

You want some cheese with that?

Sorry Dave, you've lost me on that one. Was that supposed to be funny or, in your own strange way, were you empathising? Or neither of the above?

Okay folks, I understand the frustration of loosing bids/auctions all too well due to this technical problem AS has been having. When I found out about it I went straight to several other auction nippers and found that none offer insurance. To me that is very important. Why? because sometimes the seller doesn't have all that good of feedback ratings, or they don't offer insurance or whatever the reason be; Auction Snipers insurance is a no brainer, it has saved me peace of mind and also $ when a seller wants to charge more than the USPS and I insure it on my own...kind of blows their bubble of rip off don't ya think?
So yes this technical problem has cost me some wins and even cost me a higher bid because I basically bid against myself Whoops! But as I stated AS is better than the rest so I myself will stay with AS forever. However, I do wish they would send out email notices when a problem occurs as well as get new collocations or whatever that is! And to that kimothy who theatened Dave, shame on you, can't you learn to temper your temper? Goodness gracious people like you make this world a horrid place to live in. The world is basically a nice place if you'd only open your heart and see the good in people. As the old saying goes: "Smile and the world Smiles with you"...so on and so on!

I guess I have been lucky, past five years, I have spent about $150K on E-Bay and lost about $150, so why would I need that insurance.

I'm starting to think the IT team is one guy working out of his garage. I didn't file a support request, I don't want any money back. I just want you to be successful in this business. I have used AS since I started buying on ebay and it allows me to lead a normal life. I love you guys, I'm not going anywhere.