Sorry about the confusion. The reason this erroneous message was returned is because eBay's sign-in servers were exhibiting some undesireable technical problems that caused many of our sign-in attempts to be rejected even though we were submitting the correct information. This problem appears to have lasted from about 6:48 PM PT to 8:55 PM PT last night.
When we are unable to sign-in, we also automatically flag all of your snipes with the "WARNING - Your stored username or password might be incorrect!" message as a blatant reminder to the user to update this information in case his/her stored username and password are incorrect
As long as you have verified that your username and password stored within your Auction Sniper account match your current eBay information, your future snipes should be placed successfully without requiring you to do anything differently.
Well, it's May 21 and the problem isn't fixed yet. In my first attemt to use AS, it just happened to be prime-time Sunday night (last night) and I got the same error.
My bid was never sent to Ebay due to "Invalid UserID/Pass" error. But, this is totally incorrect. My login/pass do match my Ebay login/pass exactly. So I missed an item that was very important to me.
Everyone should be very wary of using this site until they figure out what's wrong. I should have never trusted AS to do my bidding.
PS - I have also posted this in other threads to help get the word out.
I got a quick reply from Support. It's not very reassuring to me. They say the issue with Ebay has been resolved, but they admit that the problem was out of their hands. If it is an Ebay problem, AS probably wouldn't be able to verify that any problems were fixed. And, as AS users, we certainly can't verify that the problems were fixed. Obviously, the problem persists for some people. I don't think AS knows how to fix it.
From Support: I‘m sincerely sorry your bid on this item was unable to be placed successfully. The failure of this snipe was actually caused by a sign-in issue on eBay‘s end, which has since been resolved. We sign into eBay approximately 3 minutes before a snipe is scheduled to be placed, however, during this period, eBay was not accepting our sign-in requests in a timely manner, so we could not place this bid on your behalf.
When we are unable to sign-in to eBay using the log-in information stored within your account, we display the "WARNING - Your stored username or password might be incorrect!" as a reminder to update your eBay sign-in information in the Auction Sniper system. Since your log-in information is correct, even though this message is displayed under several of your active snipes, they should still be placed successfully.
Although this issue was beyond our control, for taking the time to report this problem, I have credited your account with 3 additional free snipes. Auction Sniper provides the most effective and reliable automated bidding service in the industry and, for that reason, we hope you continue to use our service.
