I have been using AS for several years now and think I am quite familiar with the basics. However today i am baffled. I placed a bid via AS and then went my merry ways, forgetting about the auction. When I just returned to my pc, I found a courtesy email from AS stating that I "did not win" due to the reason above (ie, I did not win). I never had that response before. Looking at the Ebay auction page, I noticed that the auction ended without any bid. Within My snipes in AS I can see my bid listed with my final bid clearly shown as higher than the starting bid and shown as Lost "did not win".

When would something like this happen? I have set my snipes as 15 seconds and never had any issues before.

bookferret,

It would be helpful to other users if you post a link to the auction and your bid amount, or use this link:
http://support.auctionsniper.com/

Of course Rick item: 290219272493 with my bid of $ 7.57 - I thought the response "did not win" without any further info in the email or under My Snipes might already trigger someone's quick answer. I checked on the FAQ page but Did not win is not explained there.

bookferret,

Looks like you did everything you should have. There's been some problems sniping Australian auctions:
<Forum Posts>

Best bet is to use that first link to file a support request.

Thanks Rick - I followed the link and support sorted this out for me

what did they say?

R2