Hello,
I can't be able to place any snipe since 3 monthes.
My account has fund. Everything works 3 monthes ago, but now it's impossible.
I can't understant what appened...
I'm under Safari with Mac OS X.5.
Thanks for an answer.
Best regards.
Vincent.

If not password change, then:
http://support.auctionsniper.com/

quote:

Originally posted by Rick:
If not password change, then:
http://support.auctionsniper.com/

Thanks for your answer, i've ask the support !

And now, i can't be able to answer the response i've received from the support...

Can't understand how this website work

Hello Telonioos,

I've asked engineering to look into this matter. We will test your account with the operating system and browser you mentioned. Please be patient and I will have a response to you by Tuesday March 10 at 5:00 PM PSD (17:00).

I am sorry to hear you are having trouble and want you to know that we value your business.

Respectfully,

Steve
Auction Sniper Product Manager

quote:

Originally posted by Sniper Steve:
Hello Telonioos,

I've asked engineering to look into this matter. We will test your account with the operating system and browser you mentioned. Please be patient and I will have a response to you by Tuesday March 10 at 5:00 PM PSD (17:00).

I am sorry to hear you are having trouble and want you to know that we value your business.

Respectfully,

Steve
Auction Sniper Product Manager

Hello Steve,

Thanks for your answer.
I've tried with Safari and Firefox, under Mac OS X.5. Problem is the same. Can't be able to put a snipe, and sometimes, i can't log in my account (with no indication that my password or my log in are wrong...).
A real mess
Can't understand what appended...
Best regards.
Vincent.

Vincent,

Are you using Mac OS X v10.5? or OS 5?

You said you have Firefox and have not been successful with that browser either?

Please give me as many details as possible including the item numbers of the eBay items you are trying to snipe. Also, feel free to respond in French.

Thanks,

Steve

quote:

Originally posted by Sniper Steve:
Vincent,

Are you using Mac OS X v10.5? or OS 5?

You said you have Firefox and have not been successful with that browser either?

Please give me as many details as possible including the item numbers of the eBay items you are trying to snipe. Also, feel free to respond in French.

Thanks,

Steve

Hello Steve,

I'm using Mac OS X.5 (Leopard), with Safari or Firefox. Problem is the same with both of them.

With Firefox, problem is worth, i can't log in my account, it's same thing that if the page is not available... Very strange.

With Safari, i can log in my account, but i can't be able to put a snipe, Safari search, search, search and then i have an error, "the page is not available"...

Please, excuse my bad english.
Best regards.
Vincent.

Hello Vincent,

My test adding a snipe with OS x 10.5 was successful.

Now I need specific eBay item numbers. Without being able to repeat the behavior you are experiencing, I cannot properly diagnose the problem.

Please send the eBay item numbers of the auctions you were not able to place a snipe for.

Also tell me if you're using Firefox 2, or if you have the new Firefox 3.

Thanks,

Steve

quote:

Originally posted by Sniper Steve:
Hello Vincent,

My test adding a snipe with OS x 10.5 was successful.

Now I need specific eBay item numbers. Without being able to repeat the behavior you are experiencing, I cannot properly diagnose the problem.

Please send the eBay item numbers of the auctions you were not able to place a snipe for.

Also tell me if you're using Firefox 2, or if you have the new Firefox 3.

Thanks,

Steve

Hello Steve,

I don't know what you have doing with my account, but tonight, everything is working, as few weeks ago !!!

I've tried to place several snipe, in France and all over the worl, everything works well !!!

Many thanks
Best regards.
Vincent.