For those of you who are (unaccountably) defending Auctionsniper's hamfisted handling of this situation, a previous poster put it best:

1) The news should be on the front page of Auctionsniper

2) They should notify those with pending snipes.

Now, in the past few days when I've tried to place a snipe and it's been down, fine, it said I couldn't place the snipe and I either had to hand-snipe, bid or make other arrangements.

BUT yesterday I set two snipes and they appeared to work fine. This morning I login and find both items have gone to bidders with lower bids than my maximum, and no sign of my snipes.

It's o.k. for internet service companies to have problems, it's NOT OK for them to not inform the customer in hopes no one will notice! It's so unprofessional to hang the customer out to dry.

And for those of you defending this... ridiculous. The only reason people use auctionsniper is that their auctions are important to them and this is a service based on trust and high-performance. Don't expect people to be forgiving when thousands of people lose out when we're paying for a service. Again, they don't have to be perfect, but they do have to TELL US when there's a good chance snipes won't work!

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And for those of you defending this... ridiculous.

Don't you just hate it when there's disagreement on a forum? Oh, if everyone could just be the SAME!

Good news - they've upgraded the Help Software recently!

I'm not really defending AS - I think they need to keep users better informed - but calming down the knee-jerkers out there who rant and rave as if their Granny just died and AS did the injection!

R2

Yeah, pretty much agree with all on the last few responses, of course they should have a warning email sent, but if they've never had a problem before this week in 10 years [as far as I can gather] why would they have set this email warning up? It would have been wiser to do so, but maybe an unforeseen thing that you just don't think about until it happens. Like "I'll move to California, it'll be nice there" but then it turns out your house is near a fault line and the first earthquake in ten years happens and it's "damn, I should have moved further north"
It's called wisdom in hindsight.
I'm sure Auction Sniper will set up a warning service as quick as they can, now this has happened.
No need for anyone to get their nickers in a twist and get uptight, though, and destroy these people's morale.
I work in retail, and I hate disgruntled bloody customers who rock up indignant like it's all your fault something wasn't what they expected, and get mean, and set a precedent for being mean, when you were perfectly prepared to try and make them happy.
To err is human, ya mean buggers.

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I'm sure Auction Sniper will set up a warning service as quick as they can, now this has happened.

If they don't, that would be foolish and worth going elsewhere for.

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Originally posted by region2:
Good news - they've upgraded the Help Software recently!

I was wondering when you would notice. Yes, good news!

Yep, pretty much same here. I will have to look for alternate sniper, this site has been good till now, lost way too many to trust this site again.

When you e-mail the support, they tell you to list the item numbers, why should I do the research, they should have all this info already.

NO CUSTOMER SERVICE!!! NONE