I'm an occasional use of AS. I last tried to login a few months ago but gave up after repeated attempts over a number of hours. Now I am trying again and I still cant login. Nothing happens after hitting the Sign In button. Tried setting up a new account but the "submit" button on that page does not work either. Managed to fire off a Support Request - All the suggestions that came back I had already tried, without success. Now the reply button in the link sent in the support email does not work either, i.e. hitting the "Add message" button does nothing so I cant reply/follow up on the support message! In all cases I get a timed out/connection failure message after a few minutes. Have tried signing in using a Mac (Firefox and Safari) and on a PC (Internet explorer) - no luck with any of them.
Originally posted by region2: u need to contact support - this is a forum so just users here mostly - click on the Help Tab!
You (region2) might want to read ibx’s post:
quote:
Originally posted by lbx: Managed to fire off a Support Request - All the suggestions that came back I had already tried, without success. Now the reply button in the link sent in the support email does not work either, i.e. hitting the "Add message" button does nothing so I cant reply/follow up on the support message!
Well - s/he'll get more support by trying again than he'll get here. Trouble is, the 1st line support know nowt! So pester them so that the experts get involved...
Thanks for letting us know about this. If you are still unable to contact our customer support team using the help request form, please feel free to send an email to us at support@auctionsniper.com, and I'll see if we can help you out via email.
