Everytime I try to enter a snipe I get a error message that I'm not connected to the Internet or there is a problem with AS's website. Tried signing on and off, went to my snipes page and tried with no sucess. AS hasn't answered my email.

Try this:
http://support.auctionsniper.com/

Thanks Rick, but I already tried that. Guess I'll try again.

AS usually responds to support requests in a timely manner. They are in California, so perhaps they are sleeping in.

Hello dnjzrestoratiions,

I'm sorry to hear that you're having trouble. Please let me know if you have not had your matter addressed by Customer Support yet, as I will look into it personally.

Respectfully,

Steve
Auction Sniper Product Manager

I ahven't heard a word from them Steve

quote:

dnjzrestoratiions

Hi there,

I am sorry to hear that you haven't heard back from the support team. Steve reported to me that he was unable to find any cases under your username and asked me to take a look. I was unable to find an account with the username/login name you used here, so I tried "dnjzrestorations" on the off chance that the two "i"s might be a typo.

I find an Auction Sniper account with that name, but no cases have been filed under that account. Can you let me know the actual name on the account and I can get someone working on an answer for you?

Thanks!

Mark,
Auction Sniper Support

Sorry Mark, hadn't noticed the spelling error when I registered witht e "Community." The account is DNJZRESTORATIONS. Today I can't even sign into AS. Everything I try returns "Not connected to the Internet". Tried having my password emailed to me, just in case there was a mispelling there, and again "Not connected to the Internet." I've been a long time user and been extremely sucessful with AS. I also deleted the link and re-entered the link with no success. Yesterday, I gave up and went to Bidsnapper with no problem and won 2 auctions.

Hi again,

That is odd. It sounds like something in your browser or local network setup has AS flagged. Have you changed and browser settings or noticed any other changes recently that might indicate changes involving your ISP?

I am going to send you an email directly with some other questions and some instructions about diagnostics. Please keep an eye out for that and we can go from there.

Mark,
Auction Sniper Support

BINGO!!!!!!! Cleared the cache. Tested AS, it's working again. Thanks so much for your help and thank Steve as well. Back to AS dropping Bidsnapper.