I've been trying to get into My Snipes for hours, without success because the site is DOWN. I wanted to CANCEL some snipes I had entered for today, but cannot cancel them - so do I get compensated if the bids are placed on these Ebay items?
But do you think the server will be available to do the shots? I do not think so.
Where is the technical service? Or is alone manteined?
quote:
Originally posted by eahnej: I've been trying to get into My Snipes for hours, without success because the site is DOWN. I wanted to CANCEL some snipes I had entered for today, but cannot cancel them - so do I get compensated if the bids are placed on these Ebay items?
Thanks for helping to bring this issue to our attention. The colocation where our servers are housed is currently experiencing some technical difficulties that has caused the Auction Sniper website and services to be unavailable. We have brought this to their attention and they are apparently working on the problem, but they have been unable to give us an ETA as to when this issue may be resolved to this point.
Any snipes that are scheduled to be placed during this downtime, unfortunately, will not be placed successfully. Therefore, if any of the auctions you are sniping will be ending soon, I recommend placing bids on those items directly through the eBay website to at least give you a chance at winning the items.
I will post further updates on this situation to this thread as additional information becomes available. Thanks for understanding.
Update - We just heard back from a representative at our colocation and it sounds as though this issue will be resolved within the next hour or so. I will post again to this thread as soon as I am able to confirm that this problem has been resolved, and that the Auction Sniper website and services are available once again.
If you come back to the Auction Sniper website in a little while and you are able to log-in to your account, that will indicate that the problem discussed in this thread has since been resolved. Therefore, once you are able to log-in to your account, any snipes that you add after that point or that are still scheduled should be executed successfully.
Thanks for understanding. I’ll follow up on this thread once the Auction Sniper website and services are up and running once again.
Mike D. does your colocation use VMware server virtualization? If it's a server failure, they would automatically failover to working servers. If they have a site failure, they would be able to easily bring up their DR site using virtual machines.
There is no excuse in this day for failure of an online business for this long, when this type of SW is available.
This message has been edited. Last edited by: mallenbiker,
It's 00.33 in Spain (European time) and although I can now read this message board, I still can't access My Snipes. Earlier, I got diddly squit. None of my snipes were placed today, which is the first indication I had that something was wrong and that was over 7 hours ago.
Maybe AS doesn't go down that often but when it does the impact is huge. To really assess the reliability of this service, AS should multiply the % downtime by the impact.
Since it's been more than an hour since I made my last post to this thread, I just want to let you all know that we are currently in talks with our colocation and they are giving us the impression that this outage will be resolved shortly. since my last estimate was obviously incorrect, I'm hesitant to post another estimate as to when the Auction Sniper website and services will be available once again, but I'll certainly update this thread once this issue has been resolved.
Thanks for understanding. I’ll follow up on this thread once the Auction Sniper website and services are up and running once again.
Update - I just received some additional information from our technical team and, while I'm pleased to report that we are moving closer to getting this issue resolved, unfortunately, it now sounds like it will probably be a few more hours before the Auction Sniper website and services are available once again, most likely somewhere around three.
I’ll post again to this thread is anything changes, or when the Auction Sniper website and services become available. Thanks for understanding.
Not to be a jerk here, but what is Auction Sniper going to do for us to keep our business? I have snipes that weren't placed, causing me to loose auctions that I would have won that are supplies I was counting on for my buisness. I will make other arrangements, but this will cost me money.
On another note as somebody that is in IT, what kind of a colocation facility is down for a full day? Is this a joke? Real colocation facilities have multiple fiber connecitons from multiple vendors coming from multiple directions. Power is simmilar. This should not be possible.
The whole point of Auctionsniper is to set it and forget it. I am not about to babysit my snipes every day just to ensure the site is up.
I hate to say it, but even if this is the only downtime you have had in a million years, it affected me and this is the last time I will use (or at least try to use, assuming the service actually works) the service.
My faith has been crushed, eaten, and flushed down the toilet.
This message has been edited. Last edited by: DJ Corban,
[QUOTE="DJ Corban"]The whole point of Auctionsniper is to set it and forget it.[/QUOTE]
yep...and that is exactly what happened here...I had over 100 auctions in my watch that I was sweating....no sweat now....I guess on the other hand, this has saved me some money....
but hey, they got the forum running....and THAT's what counts....
Why didn't Auction Sniper send out an email to users when the system went down? I could have made other arrangements about bidding on the auctions I was interested in this evening. Auction Sniper is a business built on trust, and my trust is way, way down tonight.
I'm a shopaholic and AS is fantastic....except for tonight....but in the whole scheme of life (ie world hunger, global warming, gas $4+, etc), I think I will survive tonight's outage.
There seem to be a few people here who need to put their Ebay bidding into perspective.....so you don't get a few more things...oh well!
Originally posted by justlikemymother: I'm a shopaholic and AS is fantastic....except for tonight....but in the whole scheme of life (ie world hunger, global warming, gas $4+, etc), I think I will survive tonight's outage.
There seem to be a few people here who need to put their Ebay bidding into perspective.....so you don't get a few more things...oh well!
you have to realize that some people actually use ebay for other than casual use....and they use AS to facilitate...
