Whatever AS was doing right for years I wish they would get back to it. Recent week have been one problem after the other. I suspect a key IT person left & was replaced by a moron.

quote:

I suspect a key IT person left & was replaced by a moron.

Perhaps you missed Sara's response to the last time you posted that? (although, you did downgrade the replacement from "incompetent" status)

http://community.auctionsniper.com/eve/forums/a/tpc/f/7...241046962#8241046962

quote:

I suspect a key IT person left & was replaced by a moron.

Hmm - Jerpat should, I feel, cut her losses and p|ss off to another product. AS may have been having problems but her rude comments serve no purpose...

R2

quote:

Originally posted by region2:
Hmm - Jerpat should, I feel, cut her losses and p|ss off to another product. AS may have been having problems but her rude comments serve no purpose...

This reminds me of the kettle’s criticism of the pot’s lack of cleanliness.

Why is the site saying "Error no ads to display" when I'm trying to enter the site and place a bid? Since the site isn't working and an item is ending in an hour, I just signed up with esnipe, which isn't having any problems and let me bid immediately. If this keeps happening, I'm switching permanently to esnipe.

Maybe this was the problem:
Every Thursday we perform our weekly site maintenance. We usually start the maintenance around 11p.m. Pacific time and it lasts for approximately two hours. Any snipes scheduled to be placed during our expected downtime will be placed before we begin maintenance at 11p.m. Pacific time.

You might want to file a support request:
http://support.auctionsniper.com/

quote:

If this keeps happening, I'm switching permanently to esnipe.

Keep us posted...

R2

Now Sara will not only have to edit Mary's post, but also region2's.

quote:

Maybe this was the problem:
Every Thursday we perform our weekly site maintenance. We usually start the maintenance around 11p.m. Pacific time and it lasts for approximately two hours. Any snipes scheduled to be placed during our expected downtime will be placed before we begin maintenance at 11p.m. Pacific time.

First off let me say that I like AS and think it provides a great service. Please bear this opinion in mind as you read the next couple of paragraphs.

Even a great service has room for improvement. I work in a high-pressure production IT environment, and that is the basis for my claim to have some clue what I'm talking about. I accept that 100% uptime is unrealistic, and even the most hardcore IT service will occasionally have unscheduled downtime. It happens.

However, I have never understood why AS requires 2+ hours of scheduled downtime per week. While running redundant systems isn't free (or even cheap) and maybe it doesn't fit in with the AS business model, in my experience it isn't that much more difficult to provide a continuous service by running 2 or more instances of an environment (primary/primary, primary/standby(hot, warm, cold, other buzzword).

Has AS made a conscious decision not to go with this model?

This message has been edited. Last edited by: Rainier Wolfcastle,

It's scheduled to happen in the middle of the night in the USA - sadly this inconveniences the rest of the world...

R2

AS is an American service, so I'd say this is understandable, if less than perfect. It would be easy to give in to stereotyping, so I won't comment further.

I reckon 2 hours/week downtime is 2 hours too many for a service which by its nature would be most useful when it offers 24/7 availability. I'm wondering what the decision process was/is for AS to have 2 hours/week scheduled downtime.

quote:

I'm wondering what the decision process was/is for AS to have 2 hours/week scheduled downtime.

Ebay does there weekly maintenance during that time, which could cause ebay not to accept snipes.

quote:

Originally posted by Rick:

quote:

I'm wondering what the decision process was/is for AS to have 2 hours/week scheduled downtime.

Ebay does there weekly maintenance during that time, which could cause ebay not to accept snipes.

UK servers too?

I think that's the case. This is one link (dated) on the U.K. site: http://www2.ebay.com/aw/uk/200802.shtml#2008-02-06144835

Couldn't find a U.K. link for ebay's system status. This is the one I use:
http://www2.ebay.com/aw/announce.shtml

I "think" those two hours are world wide for ebay.

http://pages.ebay.co.uk/sitemap.html?ssPageName=f:f:UK

The above link is for ebay U.K. Under “News” there’s a link for “System Announcements”, which takes one to this link:

http://www2.ebay.com/aw/announce.shtml

Is it possible/likely that the U.K. doesn’t have a domestic sniping service? It would be best not to list the actual name, unless one likes to have their post edited by Sara (although I’m surprise Sara has left mary’s and region2’s mention of a competitor untouched, but then region2 isn’t likely to report himself), but what research I’ve done, the U.S. seems to be the only source – go figure.